nogd88 Privacy Policy

1. Who We Are and How to Contact Us

nogd88 operates an online casino and sports betting platform accessible to players in Bangladesh and other permitted territories. For the purposes of this Privacy Policy, nogd88 acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.

If you have any queries, requests, or complaints relating to the processing of your personal data, you may contact our Data Protection team at:

• Email: [email protected]
• Response time: We aim to respond to all data-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Please include your registered username or Account email address when contacting us about a data matter so that we can locate your records efficiently.

2. What Personal Data We Collect

When you interact with the nogd88 platform, we collect personal data in the following categories:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (required for 21+ age verification)
• Mobile phone number (used for account verification and communication)
• Email address
• Residential address (for identity verification where required)
• Username and encrypted password

2.2 Financial and Payment Data

• bKash, Nagad, Rocket, or Upay wallet numbers associated with your Account
• Bank account details (for bank transfer withdrawals via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported institutions)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method references
• Note: nogd88 does not store full card numbers or CVV codes. Payment instrument data is tokenised by our payment service providers.

2.3 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Cookies and similar tracking technologies (see Clause 8)

2.4 Gaming and Behavioural Data

• Game history: titles played, stakes placed, outcomes, and session length
• Sports betting history: markets selected, odds accepted, settlement outcomes
• Bonus claims, wagering progress, and promotion participation records
• Responsible gaming preferences: deposit limits, self-exclusion requests, session reminders

2.5 Identity Verification Documents

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documentation
• Payment method ownership evidence (e.g., screenshot of bKash or Nagad account registered in your name)

2.6 Communications Data

• Support ticket content and chat transcripts
• Email correspondence with our team
• Survey responses and voluntary feedback submissions

3. How We Use Your Personal Data

nogd88 processes your personal data only for specific, legitimate purposes. The table below summarises our primary data uses and the legal basis for each:

Where we rely on legitimate interests as our legal basis, we have assessed that those interests are not overridden by your rights and freedoms. Where we rely on consent, you may withdraw that consent at any time by contacting us at [email protected], though withdrawal will not affect processing carried out before withdrawal.

4. How We Share Your Personal Data

nogd88 does not sell your personal data to third parties. We share data only in the following limited and controlled circumstances:

4.1 Payment Service Providers

We share payment-related data with our approved payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported banking institutions — solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with nogd88.

4.2 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Habanero, and Ezugi may receive limited technical data (e.g., a player session token) necessary to deliver game functionality. These providers do not receive your full identity profile or financial details.

4.3 Identity Verification Services

When enhanced verification is required, we may share identity document data with third-party KYC (Know Your Customer) service providers. These providers are contracted to process data solely for verification purposes and are prohibited from using it for any other purpose.

4.4 Legal and Regulatory Authorities

We may disclose personal data to law enforcement, regulatory bodies, or other government authorities where we are required to do so by applicable law, court order, or to protect the legal rights of nogd88 or third parties. Any such disclosure will be limited to the minimum data necessary.

4.5 Fraud Prevention and Security Partners

We may share data with fraud prevention agencies and cybersecurity partners where we have a legitimate interest in protecting the Platform and its players from financial crime, account takeover, or other security threats.

5. Data Retention

nogd88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your Account and for a minimum of 5 years following Account closure, in order to comply with anti-money laundering and financial record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Communications and support records: Retained for 3 years from the date of the final communication, or longer if the matter relates to an ongoing dispute.
• Identity verification documents: Retained for the duration of the Account relationship and for 5 years following closure.
• Cookie and analytics data: Retained for up to 13 months from collection, subject to your cookie preferences.
• Marketing preferences and consent records: Retained until consent is withdrawn, plus 3 years thereafter as evidence of consent history.

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

6. Your Data Rights

As a player on the nogd88 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered Account details and a description of your request:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. Basic profile information (such as your contact number) may be updated directly within your Account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to legal retention obligations — we cannot delete data we are legally required to retain (e.g., transaction records for AML compliance).
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format for transfer to another controller.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. You may also object to direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 60 days with notification of the extension and reason provided to you.

7. Data Security

nogd88 takes the security of your personal data seriously. We implement a layered security framework that includes the following controls:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers, protecting login credentials, financial transactions, and all personal data in transit.
• Encryption at rest for sensitive stored data fields, including identity documents and payment instrument references.
• Access controls: Strict role-based access controls ensure that only authorised nogd88 personnel can access personal data, and only to the extent required for their specific role.
• Audit logging: All access to personal data by internal staff is logged and subject to regular review.
• Penetration testing: Our platform undergoes periodic independent security assessments.
• Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities promptly in accordance with applicable law.

While nogd88 employs robust technical and organisational measures, no digital platform can guarantee absolute security. You play an important role in your own data protection — please keep your Account credentials confidential and never share your password with anyone.

8. Cookies and Tracking Technologies

nogd88 uses cookies and similar technologies on its platform. A cookie is a small text file stored on your device that helps us deliver a better, more personalised experience. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session management cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and preferred payment method, so you do not need to re-enter them on each visit.
• Analytics Cookies: Collect anonymised or pseudonymised data about how players navigate the platform — pages visited, features used, error encounters — helping us identify and resolve issues and improve the user experience.
• Marketing Cookies: Used, with your consent, to deliver promotional content relevant to your interests. You may opt out of marketing cookies at any time by contacting support.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. For full details of the specific cookies we use and their respective lifespans, contact us at [email protected].

9. Children's Privacy

The nogd88 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an Account or provided personal data without appropriate consent, we will immediately close the Account, delete all associated data, and reverse any financial transactions where possible.

If you believe a minor may have accessed or registered on the nogd88 platform, please notify us immediately at [email protected] so that we can take prompt action.

10. Marketing Communications

With your consent, nogd88 may send you promotional communications including bonus offers, tournament announcements, seasonal promotions (such as Eid, Pohela Boishakh, and Victory Day specials), and new game launches. These communications may be delivered by:

• SMS to your registered mobile number
• Email to your registered email address
• In-platform notifications within your Account

You may opt out of marketing communications at any time by:

• Using the unsubscribe link included in every marketing email
• Contacting us at [email protected] and requesting removal from all marketing lists
• Adjusting your notification preferences within your Account settings (where available)

Please allow up to 5 business days for opt-out requests to take effect. Opting out of marketing communications does not affect service-critical notifications (e.g., deposit confirmations, security alerts, or responsible gaming system messages), which will continue to be sent as required.

11. Changes to This Privacy Policy

nogd88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address on file and post a prominent notice on the Platform. The revised policy will take effect from the date shown at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of the nogd88 platform following notification of changes constitutes acceptance of the updated policy. If you do not accept the revised policy, you should cease using the Platform and request Account closure.